Overview
Our refund and returns policy lasts 7 days from the date of purchase. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Clothing Returns
Clothing can be returned within 7 days of purchase, provided it is unworn, unwashed, unaltered, and includes all original accessories and tags. Clothing showing signs of wear or missing price tags will not be accepted.

Additional non-returnable items:

• Gift cards

• Downloadable software products

• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial refunds may be granted for:

• Books with obvious signs of use

• CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error

• Any item returned more than 7 days after delivery

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–14 business days.

Late or Missing Refunds
If you haven’t received a refund yet, check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded unless defective.

Exchanges
We only replace items if they are defective or damaged.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves first, we will send a refund to the gift giver.

Shipping Returns
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee that we will receive your returned item.

Need Help
For questions regarding refunds and returns, please contact us at care@aswag.net